Support
Contact us
- Email: csoza@consolixlogistics.com
- Phone: +1 (954) 829-6512
We reply on business days. To help us respond faster, include your company name, your sign-in email and, if relevant, the order or tracking number.
Are you a customer of a mailbox company?
For questions about your packages, payments or deliveries, contact your mailbox company first through its website or portal: they have your account information.
Frequently asked questions
How do I sign in to my company dashboard?
At consolixlogistics.com/login, using the email your invitation was sent to.
Consolix Scanner can't open the camera
Go to Settings > Consolix Scanner on your iPad or iPhone and turn on Camera access.
The app doesn't print labels
Make sure the device and the printer are on the same Wi-Fi network, that the app has Local Network access, and that the printer's IP address is entered correctly in the app's Settings.
The app asks me to sign in again
Your session may have expired. Sign in again with your company account. If it keeps happening, contact us.
How do I delete my account or data?
Email csoza@consolixlogistics.com from your account email asking for deletion. We process it after verifying your identity, except for data the law requires us to keep. More details in the privacy policy.