Privacy policy
This policy explains what personal data CONSOLIX LOGISTICS LLC ("Consolix") processes when you use its web platform, the customer portal, the mailbox-company websites we host, and the Consolix Scanner app for iPad and iPhone, and what rights you have over that data.
Who we are and our role
Consolix provides software and logistics services to mailbox (casillero) companies. We act in two roles:
- As controller of the data of people who use our dashboard on behalf of a company (warehouse staff, mailbox-company administrators) and of people who contact us.
- As processor of the data of each mailbox company's end customers. In that case the mailbox company decides how the data is used and we process it on its instructions. If you are a customer of a mailbox company, its privacy policy also applies.
Data we process
| Category | Examples | Purpose |
|---|---|---|
| Account and access | Name, email, phone, company, role, sign-in records | Create and secure your account, manage permissions |
| Mailbox-company end customers | Name, customer number, email, phone, delivery address, ID when the mailbox company requires it | Receive, consolidate, ship and deliver packages |
| Shipments and packages | Tracking number, carrier, weight, dimensions, declared contents, purchase invoices, photos of the package and its label | Run the warehouse, calculate freight, prepare customs documents, handle claims |
| Payments | Amounts, payment status, transfer receipts. Card data is handled directly by the payment processor; Consolix does not store it | Collect shipping and service fees on behalf of the mailbox company |
| Communications | Emails and WhatsApp messages sent and received | Status updates, verification codes, support |
| Technical data | IP address, browser, error logs | Security, fraud prevention and service operation |
Consolix Scanner app (iPad and iPhone)
The app is used by authorized warehouse staff. It requests these permissions:
- Camera: to scan package labels and QR codes, and to photograph packages and their contents as a record of receipt and closing.
- Local network: to send labels to the warehouse printer.
Photos and data read from the label (such as recipient name, tracking number and weight) are sent to the Consolix platform. To read labels automatically, the image is processed by an artificial-intelligence service (see providers below). The app does not use data for advertising and does not track users across apps or websites.
Who we share data with
We do not sell personal data. We share it only with:
- The mailbox company the end customer belongs to.
- Service providers, under contract and only for that purpose: hosting and database (Vercel, Supabase), file storage (Amazon Web Services), authentication (Clerk), email delivery (Resend), WhatsApp and SMS messaging (Twilio), payment processing (Stripe and other processors chosen by the mailbox company), and AI-based reading of labels and documents (Anthropic).
- Carriers and customs authorities, with the data needed to move and declare the cargo.
- Authorities, when required by law.
Where data is stored
Data is stored on servers located mainly in the United States. If you use the service from another country, your data is transferred to the United States.
How long we keep it
While the account or the relationship with the mailbox company is active, and afterwards for as long as needed to meet legal, customs, tax and claims obligations. Package photos are kept for a defined period and then deleted.
Security
We use encrypted connections, role-based access control, separation of data between mailbox companies, and activity logs. No system is perfect; if we detect an incident affecting your data, we will notify you as required by law.
Your rights
You can request access to, correction or deletion of your data, or deletion of your account, by writing to csoza@consolixlogistics.com. If you are a customer of a mailbox company, you can also ask that company. We will respond within a reasonable time and may ask you to verify your identity. Some data may be retained where the law requires it.
Children
The service is not directed to people under 18 and we do not knowingly collect their data.
Changes
If we change this policy, we will post the new version here with its effective date.
Contact
CONSOLIX LOGISTICS LLC
2141 N Commerce Pkwy, Suite 153, Weston, FL 33326, United States
Email: csoza@consolixlogistics.com
Phone: +1 (954) 829-6512